Shipping & Delivery Policy

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed through the HuggyGuard store are processed, shipped, and delivered.

1. Order Processing

  • Orders are processed once payment has been successfully confirmed.
  • Standard processing time is 3–4 business days.
  • Processing times may be extended during peak sales periods, public holidays, or due to inventory demand.
  • Once your order has been handed over to the shipping carrier, tracking information will be sent to your email address.

2. Delivery Time

  • Orders are typically delivered within 7 business days, depending on the shipping destination.
  • Delivery times may vary based on the destination city, region, carrier operations, and shipping volume.
  • Public holidays, weekends, severe weather, incomplete shipping information, and other circumstances beyond our reasonable control may result in delivery delays.

3. Shipping Carriers

Orders are shipped using one of the following carriers, depending on the delivery location and service availability:

  • SMSA Express
  • Aramex
  • SPL (Saudi Post)
  • Naqel Express
  • DHL
  • FedEx
  • Zajil Express
  • Other trusted regional shipping partners

The shipping carrier is selected by HuggyGuard based on operational availability. Customers cannot choose a specific carrier during checkout.

4. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Your shipping address should include:

  • Full Name
  • Email Address
  • City
  • District / Area
  • Full Street Address
  • Building, Floor, and Apartment Number (if applicable)
  • National Address or any additional delivery details

HuggyGuard is not responsible for delays caused by incomplete or incorrect shipping information provided by the customer.

5. Order Tracking

After your order has been shipped, a tracking number will be sent to your email address.

Customers can track their shipment using the carrier's tracking system. Tracking information may take some time to appear, depending on the carrier's processing procedures.

6. Inspecting Your Delivery

Customers should inspect the package upon delivery.

If the package appears opened, crushed, wet, torn, or otherwise damaged, please:

  • Inspect the package in the presence of the delivery driver.
  • Request a damage report from the shipping carrier if the product has been damaged.
  • Take clear photos of the package and the damaged product.
  • Contact our support team with your order number and supporting photos.

Once the shipment has been accepted, the carrier is considered to have completed the delivery. Damage reports and photographic evidence are required for shipping damage claims.

7. Undeliverable Orders

Orders may not be delivered for the following reasons:

  • The customer is unavailable at the delivery address.
  • The shipping address is incomplete or incorrect.
  • The address is outside the carrier's delivery area.
  • The customer refuses delivery.

For undeliverable orders, customers are responsible for any applicable reshipping fees. If an order is refused, the return process will begin and the original shipping costs may be deducted from the refund where applicable.

8. Shipping Fees

Shipping charges are determined based on the order value, promotional offers, and delivery destination. The applicable shipping fee will be displayed during checkout.

Free shipping promotions apply only to orders that meet the advertised promotional requirements.

9. Out of Stock & Order Cancellation

If a product becomes unavailable, HuggyGuard reserves the right to cancel the order. Customers will be notified by email, and any payment received will be refunded to the original payment method.

10. Contact

If you have any questions regarding our Shipping & Delivery Policy, please contact us:

Store Name: HuggyGuard
Support Email: contact@huggyguard.com