Return & Refund Policy

Return & Refund Policy

This Return & Refund Policy explains the conditions for returning, exchanging, and requesting refunds for products purchased from the HuggyGuard store.

1. Return Period

  • Return requests must be submitted within 14 days of the delivery date.
  • The 14-day return period begins on the date the customer receives the product.
  • Return requests submitted after the 14-day period will not be accepted.

2. Return Eligibility

To qualify for a return, the product must:

  • Be unused.
  • Be undamaged.
  • Be returned in its original packaging.
  • Include all accessories, parts, and complimentary items (if applicable).
  • Be in resalable condition.
  • Be accompanied by the order number or proof of purchase.

Used, damaged, incomplete, or improperly packaged products are not eligible for return.

3. Non-Returnable Items

Returns will not be accepted if:

  • The product was damaged due to customer misuse.
  • The product has been dropped, broken, or improperly used.
  • The product has been exposed to water, impact damage, or unauthorized modifications.
  • The original packaging, accessories, or included parts are missing.
  • The return request is submitted after the 14-day return period.
  • The product is not in resalable condition.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible after delivery.

To help us review your request, please provide:

  • Your order number
  • Photos of the product
  • Photos of the package
  • A short video showing the damage or defect
  • A damage report from the shipping carrier (if available)

If our inspection confirms that the product is damaged, defective, or incorrect, we will arrange a replacement, resend the correct item, or issue a full refund.

5. Return Process

To request a return:

  1. Contact our support team by email.
  2. Include your order number and the reason for your return.
  3. Our team will review your request.
  4. If approved, return instructions will be sent by email.
  5. Ship the product to the return address provided.
  6. Once received, the returned product will be inspected.
  7. If it meets our return requirements, your refund will be processed.

Returns sent without prior authorization will not be accepted.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs when returning an item due to a change of mind, ordering the wrong product, or no longer wanting the item.
  • HuggyGuard will cover return shipping costs for products that are damaged, defective, or shipped incorrectly.
  • If a customer refuses delivery, the original shipping costs may be deducted from the refund where applicable.

7. Refunds

Returned products will be inspected upon arrival.

If the return is approved:

  • The refund will be issued to the original payment method.
  • Processing times depend on your bank or payment provider.
  • Original shipping charges, delivery fees, and additional service fees are non-refundable unless otherwise required by applicable law.

8. Exchanges

Exchanges are subject to product availability.

If the requested replacement item is unavailable, a full refund will be issued.

9. Order Cancellations

Orders may be canceled before they enter the processing or shipping stage.

Once an order has been shipped, it can no longer be canceled and must follow the standard return procedure.

HuggyGuard reserves the right to cancel orders due to inventory shortages, pricing errors, system errors, payment issues, or security verification.

If an order is canceled, the payment will be refunded to the original payment method.

10. Contact

For any questions regarding returns, exchanges, or refunds, please contact us:

Store Name: HuggyGuard
Support Email: contact@huggyguard.com