Privacy & Security Policy

Privacy & Security Policy

This Privacy & Security Policy explains how HuggyGuard collects, uses, stores, and protects the personal information of customers who visit our store, browse our products, place an order, or contact us.

At HuggyGuard, we value your privacy. The personal information you provide is used solely to process orders, complete payments, arrange delivery, provide customer support, maintain security, comply with legal obligations, and improve your shopping experience.

1. Information We Collect

When you purchase from our store or contact us, we may collect the following information:

  • Full name
  • Email address
  • Shipping address
  • Billing information
  • Order details
  • Payment transaction records
  • IP address
  • Device and browser information
  • Usage data collected through cookies

We do not store or display your credit card information. All payments are securely processed through Shopify and trusted payment providers.

2. How We Use Your Information

Your personal information may be used to:

  • Process and confirm your order
  • Prepare and ship your order
  • Provide order updates
  • Respond to customer support requests
  • Process returns, exchanges, and refunds
  • Maintain payment security
  • Prevent fraud and unauthorized activity
  • Improve our website and shopping experience
  • Send promotional emails, offers, and updates
  • Comply with legal and regulatory requirements

Marketing emails are only sent with your consent. You may unsubscribe at any time.

3. Sharing Your Personal Information

We do not sell your personal information to third parties.

Your information is shared only with trusted service providers that help us operate our business, including:

  • Shopify and related platform providers
  • Payment service providers
  • Shipping and delivery companies
  • Customer support providers
  • Accounting, security, and technical service providers
  • Government authorities when required by law

Your information is shared only when necessary to provide our services or comply with legal obligations.

4. Payment Security

Our store uses secure payment infrastructure.

We do not store, access, or manually process your credit card information.

Accepted payment methods include:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Other secure payment methods supported by Shopify

Cash on Delivery (COD) is not available.

All payment transactions are encrypted and processed through secure payment providers. Customers are responsible for providing accurate and up-to-date payment information.

5. Cookies & Analytics

We use cookies to improve your shopping experience, analyze website performance, and measure advertising effectiveness.

Cookies may be used to:

  • Remember your shopping cart
  • Maintain session security
  • Analyze website usage
  • Measure advertising and marketing performance
  • Improve the overall user experience

Our store may use tools such as Google Analytics, Meta Pixel, TikTok Pixel, and similar analytics or advertising services. You can manage or disable cookies through your browser settings.

6. Data Retention

Personal information is retained only for as long as necessary to:

  • Process orders
  • Provide customer support
  • Maintain security records
  • Comply with legal obligations
  • Meet accounting and tax requirements

When your information is no longer required, it will be securely deleted, anonymized, or retained only where legally required.

7. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Unsubscribe from marketing emails
  • Request information about how your data is used
  • Object to data processing where permitted by applicable law

Requests may be submitted through our customer support email.

8. Information Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Customers are responsible for maintaining the security of their account, email address, and payment information.

9. Contact Information

For any questions, requests, or notices regarding this Privacy & Security Policy, please contact us:

Store Name: HuggyGuard
Support Email: contact@huggyguard.com